Warranty

We care about our products and do our utmost to deliver them to you in perfect condition. Even so, a product may not function properly or may be damaged in transit. In that case, you can make a claim under the warranty.

The statutory warranty (conformity) applies to all our products. This means that a product must meet what you as a consumer may reasonably expect of it, given the nature of the product, the price and the information we provide about it.

If a defect occurs, please report it to us within two months of discovery via info@medicooler.nl. If the defect is covered by the statutory warranty, we will arrange repair, replacement or a suitable solution free of charge.

In addition, we offer a 12-month service warranty on manufacturing and material defects. This service warranty does not affect your statutory rights as a consumer.

Damage resulting from incorrect use, drop or water damage, normal wear and tear or failure to follow the instructions for use is not covered by the warranty.

Complaints

Something may always not go quite as planned. We advise you to let us know about any complaints first by emailing info@medicooler.nl. If this does not lead to a solution, you can register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/. Since 15 February 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to submit your complaint via the European Union's platform.